Is my security maintenance cost reasonable?

We were recently approached by an old friend called Pete (fake name) who manages an array of facilities that house a 3000 strong workforce.

Pete was having difficulties judging if he was overpaying on the security maintenance contract, so Pete consulted us.

If you are having similar inquiries as Pete, here are the general criteria about your business that your service provider will consider to estimate the offer price.

1) Location convenience

2) Number of locations

3) System age

4) False alarm rate

5) Equipment quantity

6) Response time

7) Emergency call frequency

8) Number of routine maintenance

9) Management structure

10) Number of intrusion alarm lines

11) Equipment availability

12) System structure

Your service provider is trying to determine how much time that they need to spend in order to keep you satisfied. Our effort shall not be pushing for the lowest price, but shall be striving for a decent service quality and relationship by a reasonable price.